Last updated: July 2026.

Madewell Masonry and Chimney Service ("Madewell," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you contact us or use this website, how we use it, and the choices you have. By using this site or contacting us, you agree to this policy.

Information We Collect

Information you give us. When you submit our contact/estimate form, call, or text us, we collect your name, phone number, email address and any project details you provide.
Automatic information. Like most websites, our host may log basic technical data such as your IP address, browser type and the pages you visit, for security and to keep the site working.

How We Use Your Information

To respond to your questions and provide estimates and quotes.
To schedule, perform and follow up on masonry and chimney services.
To send you appointment, estimate and service updates (by phone, email or text, based on your preferences).
To keep records of work performed and to honor our workmanship guarantee.

SMS / Text Messaging Terms & Conditions

Madewell Masonry and Chimney Service offers customer-care and appointment text messages to customers who opt in. By providing your mobile number and checking the consent box on our contact form (or by texting us first), you agree to the following:

Program description. You will receive SMS/text messages related to your inquiry, such as estimate details, appointment scheduling and confirmations, service updates, and replies to questions you send us. We do not send recurring marketing or promotional text blasts.
Message frequency. Message frequency varies based on your interaction with us.
Cost. Message and data rates may apply, depending on your mobile carrier and plan.
Opt out. You can cancel text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
Help. Reply HELP to any message for assistance, or call us at 901-443-1036.
Consent is not a condition of purchase. Agreeing to receive texts is optional. You can still request and receive service from us by phone or email without opting in to SMS.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Your mobile information is never sold or shared for marketing

No mobile information (including your phone number and SMS opt-in) will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your personal information. The only information sharing that may occur is with trusted service providers that help us operate our business (for example, scheduling or customer-service tools), and only as needed to serve you. Text-messaging opt-in data and consent are never shared with any third parties for their own use.

Cookies & Third-Party Services

This website uses minimal cookies needed for basic functionality. We embed a Google Maps location map and load Google Fonts; those services may receive standard technical request data as described in Google's own privacy policy. We also use Google Analytics to understand how visitors use the site — for example, which pages are viewed and whether visitors tap to call or submit the estimate form. This information is collected in aggregate to help us improve the website; it is not used to identify you personally, and we do not sell your personal information. We do not use your data for cross-site advertising.

How We Protect Your Information

We use reasonable administrative and technical safeguards to protect the information you share with us and limit access to it to people who need it to serve you.

Data Retention

We keep customer and project information for as long as needed to provide our services, honor our guarantee, and meet legal or accounting requirements. You may ask us to delete your information where we are not required to keep it.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 13.

Your Choices

You can opt out of texts anytime by replying STOP, unsubscribe from emails using the link provided, or call us to update your contact preferences or request deletion of your information.

Contact Us

Questions about this policy or your information? Contact:

Madewell Masonry and Chimney Service
513 Fleda Rd, Memphis, TN 38120
Phone: 901-443-1036

We may update this policy from time to time. The "Last updated" date above reflects the most recent changes.

Privacy Policy & SMS Terms